My formal training is in business management – I’ve got a diploma in front line management. I’ve worked for a large national transport organisation for the past 11 years, the last 8 in a line managers position.
I’ve also trained in process improvement which is what my job is all about – identifying opportunities to improve, working with people to come up with the best solution and then implementing it. In some ways its similar to a government type role – engaging with people, helping them to achieve their goals, supporting them and providing assistance. I advocate for change on their behalf and help them implement it. It involves good communication skills – a project with the best intention can fail because its poorly communicated and understood.
– Damian Light, United Future